Return and Exchange Policies. Cancellation, return and exchange policies are available to clients via the Services. If a Product is not what they expected it to be, they may review such policies to learn how and when you may return or exchange a Product purchased via the Services. They must agree that any applicable shipping and/or handling charges may be non-refundable. Customers will be given a period of 14 days to return the item before they are refunded.

No returns on Sale collection items  

CONDITIONS 

We do not accept returns on the following items:

– Sale category items

– Accessories

– Jewelry

– Vintage items

All products must be returned;

– Unworn and unwashed

– Tags attached

– Free from make up and fake tan

– Free from any scent (including deodorant, perfume or washing powder).

PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.

EXCHANGES

Due to high turnover of stock we do not offer exchanges at this time. You can purchase an item in a different color or size if it is still available. If you think an item may sell out we recommend you re-purchase the item before returning your order. 

STOCK AVAILABILITY

Droporcop makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.

FAULTS

If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

Droporcop does not accept returns on items damaged by general wear and tear. Droporcop reserves the right to determine a genuine fault in the clothing.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate

INTERNATIONAL / EXPRESS RETURNS

If you are outside of Australia or prefer to send your return back express, please send your return using a track able service, with your order number to and reason for return to Droporcop

DELIVERY DAMAGE

If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.

YOU RECEIVE AN INCORRECT ITEM

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavor to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.

When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.